Verdant Lyfe Return Policy & The Plant Lyfe Guarantee

At Verdant Lyfe, we want you to be happy with your purchase. Please review the following policy regarding returns, damaged items, live plants, replacements, cancellations, and store credit.

The Plant Lyfe Guarantee

All live plants are guaranteed to arrive alive. If your plant arrives damaged or does not arrive alive, please contact us immediately at hello@verdantlyfe.com and include clear photos of the plant, packaging, and shipping box.

If the shipping box arrives damaged or your package is significantly delayed, please retain all original packaging and take photos. We may file a claim with the shipping carrier on your behalf.

Regularly priced plants are also covered by our 30-day Plant Lyfe Guarantee. If your plant dies within 30 days of purchase, we will gladly provide a replacement at no additional cost for the plant.

To help your plant adjust successfully, we recommend allowing it to acclimate to its new environment during the first 30 days. Sudden repotting, changes in soil, improper watering, overwatering, underwatering, or other stressful conditions may affect the plant's health. If you have questions about caring for your new plant, please contact us before making significant changes to its growing conditions.

Returns & Store Credit

We accept eligible return requests within 30 days of delivery. Perishable items, including live plants, are not eligible for return. To request a return, please email hello@verdantlyfe.com with:

• A photo of the item received

• Your receipt, order confirmation number, or other proof of purchase

All returns must be authorized in advance. Once your request is approved, you will receive a return confirmation number and instructions on how and where to send your item. Items returned without prior authorization will not be accepted. Damaged live plants will be replaced. Do not ship them back to us as they are perishable.

Verdant Lyfe does not offer cash or credit card refunds. Approved returns are issued as store credit only.

Please allow up to 15 business days for your return to be processed after it has been delivered to us. Business days are Monday through Friday, excluding federal holidays.

Return Shipping Costs

If you receive an incorrect, defective, or damaged non-live item, Verdant Lyfe will cover the applicable shipping costs to resolve the issue.

Exchanges

We do not offer direct product-for-product exchanges. Eligible non-live merchandise may be returned for store credit, which can be used toward a separate purchase. No plant exchanges available.

Cancellations

Orders may be canceled within 12 hours of being placed, provided they have not already shipped. Some orders may ship the same day they are placed. Once an order has shipped, it can no longer be canceled.

Please note that live plants may take 1 week to ship depending on weather conditions.

Lost or Stolen Packages

Once a package has been scanned into the carrier's system, Verdant Lyfe is not responsible for packages that are lost or stolen. Customers should file a claim directly with the shipping carrier when applicable.

Refunds

We will notify you once we’ve received and inspected your return of non- perishable items, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Questions

For questions about returns, replacements, damaged items, or the Plant Lyfe Guarantee, please contact our Customer Service team at:

hello@verdantlyfe.com