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I ordered a heat pack to make sure my plants would do okay across country (it still gets pretty cold at night). My only concern was that the heat pack was placed between the tops of the 2 plants that were packaged beautifully, and singed the leaves of both plants, one of them pretty badly. I had to trim off large leaves on my Calathea and am hoping the Monstera will grow out okay with the small damage it has.
So other than suggesting to reconsider the placement of the heat pack, I cannot complain too much because it did its job.